Privacy Policy

---

Last Updated: 03/09/2025 

European Railtours Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you interact with our website, book a tour, or contact us. 

1. Who We Are European Railtours Ltd Company No. 16244684 Registered in England & Wales Registered office: 124 City Road, London, EC1V 2NX 

2. What Data We Collect We may collect: 

• Name and contact details (email, phone)    
• Booking information (tour selection, payment status)    
• Communication history (emails, messages)    
• Website usage data (via cookies and analytics)    

3. How We Use Your Data We use your data to: 

• Process bookings and payments    
• Communicate with you about your tour    
• Improve our services and website    
• Comply with legal obligations    

4. Legal Basis for Processing We process your data under the following lawful bases: 

• Contract: To fulfil your booking    
• Consent: For optional marketing communications    
• Legal obligation: For accounting and compliance    

5. Data Sharing We do not sell your data. We may share it with: 

• Payment processors (e.g. Stripe)    
• Tour suppliers (only what's necessary)    
• Legal or regulatory authorities if required    

6. Your Rights You have the right to: 

• Access your data    
• Request correction or deletion    
• Withdraw consent (for marketing)    
• Lodge a complaint with the ICO    

7. Data Retention We retain personal data only as long as necessary for the purposes outlined above, or as required by law. 

8. Security We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure. 

9. Contact Us For questions or data requests, contact: European Railtours Ltd, 124 City Road, London, EC1V 2NX 

10. ICO Registration European Railtours Ltd is registered with the Information Commissioner’s Office (ICO) under registration number ZB962860. We are committed to handling personal data in accordance with UK GDPR